Terms & Conditions
By accessing or using NRIDE services, users agree to the following terms:
Service Availability
NRIDE provides a technology platform connecting passengers with
independent driver partners. NRIDE does not own or operate
transportation vehicles unless specifically stated.
User Responsibilities
Users shall:
- Provide accurate information
- Maintain respectful conduct
- Not misuse the platform
- Comply with applicable laws
Driver Partner Responsibilities
Drivers shall:
- Maintain valid licenses and permits
- Ensure vehicle fitness and insurance
- Follow all transport regulations
- Maintain professional behavior
Payments
Users agree to pay applicable fares, taxes, tolls, parking
charges, and service fees associated with the ride.
Limitation of Liability
NRIDE shall not be liable for delays, traffic conditions,
weather disruptions, vehicle breakdowns, or circumstances
beyond reasonable control.
Modifications
NRIDE reserves the right to modify services, pricing,
and policies at any time without prior notice.
Governing Law
These terms shall be governed by the laws of India and
subject to the jurisdiction of courts in Agartala, Tripura.
Refund Policy
NRIDE strives to ensure a fair and transparent refund process.
Eligible Refund Cases
Refunds may be considered in cases such as:
- Payment deducted but ride not assigned
- Duplicate payment
- Technical system error
- Incorrect fare charged due to system malfunction
Non-Refundable Situations
Refunds will generally not be provided for:
- User no-show
- Late cancellations beyond permitted limits
- Delays caused by traffic, weather, or force majeure
-
Disputes arising after successful ride completion
without supporting evidence
Refund Timeline
Approved refunds shall normally be processed within
7 to 10 business days through the original payment method.
Refund Decision
NRIDE reserves the right to review each refund request and
make the final determination based on available records and evidence.
Driver Partner Terms (Key Points)
- Minimum age 18 years
- Valid Driving License mandatory
-
Vehicle RC, Insurance, Fitness Certificate,
Pollution Certificate mandatory
- Police verification may be required
- Driver responsible for vehicle maintenance
- Driver responsible for traffic violations and challans
-
NRIDE may suspend accounts for misconduct, fraud,
intoxication, overcharging, harassment, or safety violations
-
Driver commission and payout schedules subject to company policy
-
Driver must not solicit off-platform rides from NRIDE customers
Cancellation Policy
Passenger Cancellation
- Within 2 minutes: No charge
- After driver assignment: Nominal cancellation fee may apply
- Repeated cancellations may lead to account restrictions
Driver Cancellation
- Drivers should avoid unnecessary cancellations
-
Repeated cancellations may affect ratings and platform access
No Show
-
If passenger is unavailable after reasonable waiting time,
driver may cancel and applicable charges may be levied.
